Co-operative House
Haile Selassie Avenue
P.O. Box 48231 - 00100
NAIROBI
Tel: 3276000
Fax: 219831
Our Contact Centre numbers
Send SMS to 2020
Our Contact Centre has extended its working hours to increase accessibility for our customers as below:
Monday to Friday: 7am to 8pm
Saturdays: 8.30am to 4pm
Sundays: Closed
To ensure that customers have 24-Hour accessibility, all calls beyond the hours mentioned above are answered at our Card Centre on 020 222 3109
You can make enquiries on the following services:
- Debit or credit card hot-listing
- Debit card unblocking
- Shares/IPO-related queries & complaints
- Statement requests
- Balance enquiries (both loan and account balance)
- Enquiries on all products and services
- Complaint resolution
- General enquiries
