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Talk to our Contact Centre 24 hours a day, 7 days a week , on

020 277 6000, 0703 027 000 or 0736 690 101 or SMS 16111.

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Co-op kwa Jirani Agencies

What is Co-op Kwa Jirani?

Co-op Kwa Jirani is a service of Co-operative Bank of Kenya. Co-op Kwa Jirani will enable customers to do all banking transactions through an agent appointed by the Co-operative Bank. Co-operative Bank's Agency banking will mostly entail cash deposit taking, cash withdrawals, school fees payments, utility payments, balance enquiry, mini-statements and other Banking services. One will need to have an account with Co-operative Bank to work as an agent. Minimum balance of an agent will be determined by one's appraisal forwarded to the Co-operative Bank.

Who can use Co-op Kwa Jirani?

All customers, non-customers, saccolink members, co-operatives, MCU Customers. SME Customers and corporate.

What do I need to be an agent?

The first thing is you should have an account with Co-operative Bank. If one already has an account he or she should visit any Co-op bank Branch and apply. One also needs the following documentation for application:

- Certificate of good conduct.

- Financial Status for last two years.

- Financial turn-over.

- Business Permits last 18 months

- Current business permit

- Certificate of registration

- Copy of ID's or Equivalent.

- Two passport size photo graphs.

- Business Owners/Directors CV.

- CBK Form 3- by commissioner of Oaths.

- CBK Form 4

The applicable fees to facilitate approval are:

- CBK application fee -Kshs.1,000

- POS Lease fees -shs.5,000

- Float placement- Determined by customer Limit which is arrived at during appraisal.

Who can be an agent?

  • Limited liability companies.

  • Sole proprietorships.

  • Partnerships .

  • Societies.

  • Co-operative societies.

  • State corporations.

  • Trusts.

  • Public entities.

Services that will be offered by Co-op Kwa Jirani.

Service Cost
Cash withdrawals  ksh. 50
*Cash deposits ksh. 20
Money Transfer ksh. 30
Fees Payment ksh. 50
Utility Payment ksh. 50
Balance Inquiry ksh. 10
Mini Statement ksh. 20

*Cash deposit will be charged Ksh.20 for every Ksh.20,000/= deposited.

How secure is Co-op kwa jirani?

The Bank uses security provided by robust authentication software and enterprise firewalls along with full 128bit Secure Socket Layer (SSL) encryption. All transactions made will be monitored by our upgraded software systems.

Is there a limit on how much I can transact with the Agent?

This will depend on transaction carried out by the Customer:

Cash deposit – No limit
Cash withdrawals – Kshs. 20,000
School fees payments – No limit.

Approval process for Agency Banking.

Feel free to get in touch through our Call Centre 0729 277 600, 0736 690 101, SMS 16111 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Click Here to Download the Co-op kwa jirani agents.

Agency Banking Claim Form