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Find a branch near you.

020 277 6000, 0703 027 000 or 0736 690 101 or SMS 16111.

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Whatsapp 0736 690 101.

    

Contact Us

Head Office Address,
Co-operative House,
Haile Selassie Avenue,
P.O. Box 48231 - 00100,
NAIROBI.
Tel: 3276000
Fax: 219831

Our Contact Centre numbers,
0703 027 000, 020 277 6000

SMS: 16111
Fax: 3276 518

E-mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp:   0736 690 101

Our Contact Centre  is now accessible 7 days a week, from 7a.m to 10p.m  except for public holidays.

To ensure that customers have 24-Hour accessibility, all calls beyond the hours mentioned above are answered at our Card Centre on 020 222 3109

You can make enquiries on the following services:

  • Debit or credit card hot-listing

  • Debit card unblocking

  • Shares/IPO-related queries & complaints

  • Statement requests

  • Balance enquiries (both loan and account balance)

  • Enquiries on all products and services

  • Complaint resolution

  • General enquiries