Contact Us

Head Office Address,
Co-operative House,
Haile Selassie Avenue,
P.O. Box 48231 - 00100,
NAIROBI.
Tel: 3276000
Fax: 219831

Our Contact Centre numbers,
Telkom 277 6000
Safaricom 0703 027 000
Zain 0736 690 101
Fax: 3276 518
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Our Contact Centre  is now accessible 7 days a week, from 7a.m to 10p.m  except for public holidays.

To ensure that customers have 24-Hour accessibility, all calls beyond the hours mentioned above are answered at our Card Centre on 020 222 3109

You can make enquiries on the following services:

• Debit or credit card hot-listing

• Debit card unblocking

• Shares/IPO-related queries & complaints

• Statement requests

• Balance enquiries (both loan and account balance)

• Enquiries on all products and services

• Complaint resolution

• General enquiries