Are you a proactive, tech-savvy professional with a passion for optimizing business systems and ensuring seamless IT operations? If so, we have the perfect opportunity for you. We are seeking a dedicated Business Systems Support Manager to join our team.
Reporting to the Head of Business Applications Support, the successful candidate will be responsible for the effective implementation, support, and maintenance of business applications at our Head Office and branches. This role involves overseeing system-related problem resolutions, handling user queries, coordinating system failure resolutions, performing daily system checks, liaising with software vendors, maintaining system issue logs, and assisting in fraud investigations. Additionally, the manager will lead implementation and upgrade projects, manage system maintenance, and ensure business continuity.

The role

The successful jobholder will be expected to oversee;

• System Management and Maintenance:
• User issues resolution, Support and Training
• Compliance and Security
• IT Automation
• Integration Efforts
• Systems, Process and business solution Improvements
• DevOps implementation
• Data Management and Reporting

These will include detailed / tactical activities among them

• Oversee resolution of system-related issues across the Head Office and branches.
• Address user queries and system failures, coordinating solutions.
• Perform daily system checks to ensure optimal performance.
• Liaise with software vendors for issue resolution and maintain a system issues log.
• Assist in fraud investigations and collaborate with ICT units to ensure system uptime.
• Ensure business continuity and escalate issues to relevant parties as needed.
• Prepare and approve Project Initiation Documents and secure resources.
• Ensure systems meet user requirements and manage test systems for UAT.
• Develop system configuration documentation and automate business requirements.
• Support user training, perform application tuning, and maintain backup procedures.
• Conduct BCP Drills, ensure database security, and advise top management on IT matters.
• Perform post-implementation audits and manage vendor contracts and SLAs.
• Implement tariff changes and maintain system configuration.
• Plan and estimate implementation costs and ensure data security.
• Manage application licensing, patch/version control, and regulatory compliance.
• Document policies and secure administrative passwords.
• Maintain software security and implement audit recommendations.
• Lead and support team members, mentor staff, and manage vendor relationships.
• Perform other duties as assigned by management.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor of Science Degree in Computer Science or related studies.
• A minimum of five years of experience in ICT systems support.
• Hands-on experience with Core Banking and other bank systems is an advantage.
• A good understanding of bank products, services, policies, and IT trends.
• Familiarity with the bank’s operating procedures and Information Security Policy.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Innovation and quick decision-making under pressure.

How to apply:

Join our dynamic team and contribute to maintaining and enhancing our business applications, ensuring seamless operations across our network. Apply now and become an integral part of our success story! please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number “BSSM/IID/2025” by close of business on 14th May 2025.