Pay For E-Citizen Services Conveniently with Co-op Bank

Welcome to the Co-op Bank E-Citizen page, your gateway to seamless transactions with the government. With our extensive branch network, you can conveniently access a wide range of E-Citizen services, making your interactions with the government smoother than ever.

E-Citizen Services at Co-op Bank Branches:

Discover the Co-op Bank branches near you that offer E-Citizen services:

Bungoma Busia Changamwe
Digo Road Homa Bay Kakamega
Kilifi Kisumu Likoni
Malaba Malindi Mariakani
Moi Avenue Mombasa Rd Mtwapa
Muranga Nairobi Business Centre Naivasha
Nakuru Nanyuki Siaya
Ngong Nkrumah Rd Nyahururu
Nyamira Nyeri Parliament Rd
Migori Ruaka Ruiru
Stima Thika Thika Road Mall
Tom Mboya Ukunda University Way
Upper Hill Voi Westlands

How to Transact with eCitizen in the branch:

  1. Login/Register to eCitizen
  2. Select Service and apply as required
  3. Download any required documents and upload on e-citizen portal
  4. Generate an eCitizen payment reference number (note down the Reference Number)
  5. Choose you payment method – Co-operative Bank
  6. Log out of eCitizen
  7. Fill the Co-op Bank eCitizen transaction slip
  8. Pick a ticket from the Queue Management System (QMS) Proceed to the eCitizen Teller for payment
  9. Complete transaction on eCitizen

E-Citizen Services on the Portal:

Explore the various services available on the E-Citizen portal. These include but are not limited to:

  • Applying for government-issued documents.
  • Accessing immigration services.
  • Paying for business permits and much more!

Co-op Online and MCo-opCash/USSD:

For digital-savvy customers, we offer the convenience of accessing E-Citizen services through Co-op Online and MCo-opCash/USSD. Follow these steps:

Step 1: Log in to your Co-op Online or MCo-opCash or *667#.
Step 2: Navigate to the E-Citizen section.
Step 3: Select the service you require.
Step 4: Follow the prompts to complete your transaction.


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