We are looking for a leader who will work with service delivery channels to ensure innovation and adoption of the digital payment services and products in line with the bank’s digital banking overall strategy including driving the growth of digital payments, partnerships, and e-commerce. 

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture? Do you have the drive to provide business leadership in the realization of exponential growth of numbers of digital payment transactions in order to derive commensurate NFI, build customer engagement via self-service, and grow other bank products via cross-selling and up-selling? If this sounds like you then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, it can only get more exciting for you; as you get to stretch yourself to new horizons, with opportunities at every step of your career!

Reporting to the Head – Digital Products and Sales, the role is responsible for strategic leadership and drive of the digital payment services and product offerings in the bank. The role holder is expected to maximize the potential of the service adoption while also improving the product offering to expand new customer growth through insights gathered from customer data. As well as proactively support the Branch network on payment solutions.

The role

The successful jobholder will be expected to:

• Engage with relevant stakeholders to grow the number of transactions, revenues per product, and revenue lines
• Develop partnerships ecosystem for payments on the digital platform
• Engage with segment owners and market activators to achieve product uptake and utilization to meet revenue targets as well as increase payment use-cases on the digital platform 
• Liaise with business segments to problem solve on recurrent and emerging issues
• Manage the product lifecycle to ensure that the portfolio remains relevant and profitable
• Carry out research on the competition and new digital trends on digital payments to keep the bank ahead of the pack in the product offering and customer satisfaction while maximizing shareholder value through exceeding financial and transactional targets
• Ensure growth through product development, new acquisitions, deepening existing relationships as well as developing strategic alliances with tactical partners to drive usage.
• Formulate and come up with product strategies that competitively address identified and emergent market opportunities
• Innovate and develop new functionality of various services on digital payments, drive ideation around enhancements to both pre and post-login experiences as well as help with client insight collection and frontline co-creation by working closely with the digital product factory
• Provide regular market reviews, advise the bank on optimal processes, procedures, and fees to ensure maximum products profitability
• Ensure all revenue due is captured and there is no commission collection leaks and finance to correctly declare revenues collected
• Responsible for the profit and loss of digital payments products by containing costs and maximizing revenues
• Manage ongoing relationships with all third parties as well as responsible for developing and implementing service level agreements between the bank and third parties.
• Maintain and improve the contractual engagement with all  service and other product Integrators for digital payments while ensuring the bank’s interests are protected
• Manage billers/merchants relationships with digital payments while minimizing risks that could emanate from the partnerships
• Provide guidance to the team on how to execute their strategies as well as mobile banking strategies to ensure achievement of targets, where need be – Identify and address staff training and coaching needs
• Strict adherence to all regulations, statutes, standards, practices, and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to compliance requirements.Qualifications, Skills & Attributes

  The successful jobholder will be required to possess the following qualifications: 

  • A Bachelor’s degree in an ICT-related field from a recognized university with at least 3 Years’ experience in a competitive Digital Channels and Payments environment. 
  • Professional qualification in Marketing such as CIM/MSK and/or an MBA is an added advantage.
  • 7 years of work experience, with 3+ years in digital channels preferably mobile banking/mobile money in middle/senior management level.
  • In-depth knowledge of mobile banking business, technology, and operations.
  • Re-engineering of business, technology, and operational processes.
  • The role-holder will be required to have a detailed knowledge of the core set of Retail Products and Services.
  • The role-holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
  • Good knowledge of the products & services available in bank functions is also required to satisfy the individual financial needs of business owners/key individuals.
  • Current Market / competitive digital positioning.

  
  How to apply:

  If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HDP/DPSD/2022 by 03rd March 2022.

  We are an equal opportunity employer.