What should I do if I do not receive the One Time Password (OTP)?

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Frequently asked questions

What should I do if I do not receive the One Time Password (OTP)?

If you do not receive an OTP, kindly call our contact center on 0703027000.

*I am getting the error, ‘’ your account is blocked’’ when I dial 667#. Will I be able to reset my PIN? No. You will be required to first unblock your Mco-op cash account by calling our contact centre via 0703027000 or visiting the nearest Co-op Bank Branch.