Frequently asked questions

How do I withdraw cash at the ATM?

  1. Log into MCo-opCash through *667# or MCo-opCash app.
  2. Select WITHDRAW CASH.
  3. Select ATM.
  4. Follow the instructions.
  5. Receive SMS with a 6-digit SECRET CODE. (valid for only 2 hours).
  6. On the ATM screen, click MCO-OPCASH WITHDRAWAL.
  7. Enter your MCo-opCash number, the Amount, and the Secret Code to complete the withdrawal.
  8. Withdrawal at the ATM costs Kes 30 for any amount up to Kes 40,000. You can withdraw up to Kes 40,000 per transaction up to a maximum of Kes 200,000 per day.

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