Stakeholder Engagement Policy

Purpose

The Co-operative Bank Group is committed to timely, transparent, accurate and consistent stakeholder engagement. The policy supports open communication aligned with legal and regulatory obligations, corporate values, stakeholder expectations and accountability, including requirements under the Capital Markets (Public Offers, Listings and Disclosures) Regulations, 2023, Fifth Schedule, Clause F.13.

Scope

The policy applies to engagement with shareholders and investors, employees, regulators, customers, communities, media and the wider public, as well as the Board, management and functions responsible for stakeholder communication and disclosure.

Framework

1. Engagement Channels: The Group engages stakeholders through approved channels, including Annual General Meetings, press releases, media briefings, investor relations platforms, internal newsletters, memos, social media and other digital platforms.
2. Disclosure Discipline: Material information, including price-sensitive information, financial results and corporate actions, is disclosed promptly after required internal and regulatory approvals.
3. Equal Access to Information: The Group avoids selective disclosure and seeks to ensure equal and timely access to relevant information.
4. Statutory and Voluntary Disclosures: The framework supports statutory and appropriate voluntary disclosures through approved channels to enhance understanding of the Group’s operations, performance and strategy.
5. Stakeholder Feedback: The policy provides for surveys and dedicated feedback channels to improve the clarity, relevance and responsiveness of communication.

Roles & Responsibilities

Board of Directors: Provides overall oversight of stakeholder engagement and ensures communication supports the Group’s strategic objectives, governance obligations and stakeholder confidence.

Management: Implements the policy through approved communication channels, disclosure controls and feedback processes, including coordination by the Company Secretary and support from Investor Relations, Marketing and Communications.

Why It Matters

• Strengthens stakeholder trust and confidence.
• Supports transparent, timely and consistent communication.
• Helps shareholders and investors make informed decisions.
• Reduces selective, delayed or inconsistent disclosure risk.
• Reinforces accountability, regulatory compliance, corporate integrity and responsible governance.