There is no charge for using this service.

HOW TO RE-SET YOUR MCO-OPCASH PIN

In case you forget your Mco-opCash PIN or wish to change it, you can re-set it by dialling *667#. All you need is:

1. Your National ID or Passport Number (the one you used to open your Co-opBank accounts).
2. The Safaricom number you used to register for Mco-opCash.

1. Dial *667#. Reply with 1 in case you have forgotten your PIN.
2. Replying with 1 to Accept Terms and Conditions.
3. Enter your National ID or Passport Number.
4. Select your preferred option which is either 1. Calling the Contact Center number 0703 027 000.  2. Reset Via Security Questions
5. When you select the option of Reset PIN via Security Questions, answer them
6. Enter your preferred 4-digit PIN.
7. Confirm your preferred PIN.

Yes

1. Go to Co-op Bank App
2. Select Forgot Pin
3. Enter your National ID Number and Phone Number
4. Enter Date of Birth and Email address
5. Input the OTP that is sent
6. Answer the Security Questions and Select the Security Image you set during onboarding
7. Enter your preferred Pin
8. Enter the Pin to confirm.

To reset the App/web password using USSD

1. Dial *667# and log in to Co-op Bank.
2. Select option 98: More
3. Select option 12: Self Service
4. Select Option 4: Online banking
5. Select Option 3: Reset my password.

You will receive the password via SMS.

The OTP expires in 30 minutes. If you exceed the 30 minutes before using the OTP, then you will be required to re-do the process.

If you do not receive an OTP, kindly call our contact center on 0703027000.

*I am getting the error, ‘’ your account is blocked’’ when I dial 667#. Will I be able to reset my PIN? No. You will be required to first unblock your Mco-op cash account by calling our contact centre via 0703027000 or visiting the nearest Co-op Bank Branch.

Kindly visit your nearest branch to confirm that your ID or Passport number is properly captured.

No. There is no limit on the number of times you can reset your Mco-op cash pin.

Kindly enter the national ID number or Passport number that you used when opening the Mco-opCash account.

1. Log into MCo-opCash through *667# or MCo-opCash app.
2. Select WITHDRAW CASH.
3. Select ATM.
4. Follow the instructions.
5. Receive SMS with a 6-digit SECRET CODE. (valid for only 2 hours).
6. On the ATM screen, click MCO-OPCASH WITHDRAWAL.
7. Enter your MCoopcash number, the Amount, and the Secret Code to complete the withdrawal.
8. Withdrawal at the ATM costs Kes 30 for any amount up to Kes 40,000. You can withdraw up to Kes 40,000 per transaction up to a maximum of Kes 200,000 per day.

1. Log into MCo-opCash through *667# or MCo-opCash app.
2. Select Send Cash by Code.
3. Select ATM.
4. Enter the phone number of the Beneficiary.
5. Follow the instructions
6. The beneficiary receives an SMS with the Six Digit Secret Code to use at the ATM

1. Log into MCo-opCash through *667# or MCo-opCash app.
2. Select WITHDRAW CASH.
3. Select CO-OP KWA JIRANI AGENT.
4. Follow the instructions.
   Receive SMS with a SECRET CODE.
5. Give the SECRET CODE, your MCoopcash number, and original ID/Passport to the agent to complete the withdrawal

1. Log into MCo-opCash through *667# or MCo-opCash app.
2. Select Send Cash by Code.
3. Select Co-op Kwa Jirani
4. Enter the phone number and identification number of the Beneficiary.
5. Follow the instructions
6. The beneficiary receives an SMS with the Six Digit Secret Code to use at Co-op Kwa Jirani Agent.