E-Citizen
Sustainability
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
- HOW CAN I WITHDRAW OR DEPOSIT MONEY?
– A Co-op Kwa Jirani agent near you
– From the ATM using your debit card
– Through your MCo-op Cash app
– Mobile access through dialing *667#- HOW CAN I CHECK MY ACCOUNT BALANCE?
– A Co-op Kwa Jirani agent near you
– From the ATM using your debit card
– Through your MCo-op Cash app
– Mobile access through dialing *667#- THROUGH WHAT CHANNELS DO YOU INFORM CUSTOMERS ABOUT NEW DEVELOPMENTS AT THE BANK?
We utilize a variety of communication channels to speak to our customers, such as Facebook, Twitter, Co-op Bank website, major newspapers, billboards, SMS, email, branch staff and ATM display screens. We do our best to keep our customers informed of any major changes.
- WHAT’S THE MAXIMUM AMOUNT OF MONEY I CAN WITHDRAW DAILY FROM THE ATM?
The maximum amount one can withdraw daily is Ksh 40,000 but it depends on the account limit the customer has chosen.
- HOW DO I TRANSFER MONEY FROM MY CO-OP BANK ACCOUNT TO M-PESA?
– Money can be transferred from all Co-op Bank accounts (except Hekima) to M-Pesa by first registering on Mobile Banking by dialing *667# and following the process.
– Another option is downloading the MCo-op Cash App on your phone and following the process.- IS THE BANK OPEN ON WEEKENDS?
– Yes, all branches are open on Saturday from 8.30am to noon.
– Majority of our branches open at 8:30am and close at 4:00pm on weekdays. However, these branches open at extended hours- HOW LONG DOES IT TAKE FOR A CHEQUE TO MATURE?
Cheques take on average one day to process, that is, 24 hours from the time of deposit.
- HOW CAN I OPEN A BANK ACCOUNT FOR MY BUSINESS?
– Original and copy of ID and referee for individuals
– Originals and copies of MoU, Registration Certificates and Director’s Resolution to open an account with the bank
– Ksh 5,000 for individuals and Ksh 10,000 for companies- CAN ONE GET A LOAN USING A TITLE DEED? IF SO, WHAT ARE THE REQUIREMENTS?
Yes. It is possible for one to get a loan using a title deed, but it depends on the type of loan needed.
The requirements of getting a loan depend on the type of loan and can only be communicated at the branch after the customer identifies the type of loan they want.- HOW LONG DOES IT TAKE TO GET A LOAN APPROVED BY THE BANK?
The duration of getting a Co-op Bank loan usually depends on the type of loan one wants, that is, personal loans, business loans, SME loans and others. The minimum amount of time for loan approval is usually between 48 working hours and 2 weeks depending on the amount and type of loan.
- HOW CAN I GET A PERSONAL LOAN?
– Minimum requirements include:
– Identity card (both original and copy)
– PIN Certificate (both original and copy)
– Salary pay slips for the last 3 month- WHAT ARE THE REQUIREMENTS FOR OPENING A CURRENT ACCOUNT?
– Identity card (both original and copy)
– Minimum opening balance of Ksh 5,000 for individuals