1. Dial *667#  and call

2. Enter your Mcoopcash Pin (4 digits)

3. Reply with Option 1. Account enquiry

4. Then select option 1. Balance

5. Select account to query.

Your balance will be displayed.

Reach out to us through our Contact Centre on 0703 027 000, 020 277 6000 immediately and our agents will assist in reversing the transaction before the money is withdrawn.

You can access the service by downloading the MCo-op Cash App from the App Store or Google Play Store

If for any reason you find that your MCo-op Cash account is blocked, reach out to us through our Contact Centre by calling 0703 027 000, 020 277 6000 to receive assistance on unblocking it.

Follow this link for our branch contacts

Follow the below steps to reset your Mco-opcash PIN
1. Dial *667# where you are supposed to enter PIN put 1
2. Accept the terms and conditions
3. Enter your National ID No.
4. Select to reset PIN by answering security questions
5. Answer security questions
6. Set a new PIN and confirm

In case of any challenges in resetting the PIN, please visit the nearest branch with your National ID

– A Co-op Kwa Jirani agent near you
– From the ATM using your debit card
– Through your MCo-op Cash app
– Mobile access through dialing *667#

– A Co-op Kwa Jirani agent near you
– From the ATM using your debit card
– Through your MCo-op Cash app
– Mobile access through dialing *667#

MCo-op Cash is a mobile banking service which enables you to access a variety of banking, money transfer and payment services.

All you need is an ID card and a registered mobile phone number; it doesn’t matter which mobile phone network you are on. You may register for the service by dialing *667# on your mobile phone or download the app from the Play Store or App Store. Follow the menu and receive an SMS confirming registration.

For pin registration, you can also reach out to us by calling 0703 027 000, 020 277 6000

One has to confirm with the branch that the ATM card is available, then go to the desired branch and fill in a debit card transfer form. Transferring from one branch to another is free of charge.

The bank does its best to ensure ATM cards are processed quickly. If there is any delay, the branch will alert the customer. However, teller services are still available even when a customer does not have their ATM card.

We utilize a variety of communication channels to speak to our customers, such as Facebook, Twitter, Co-op Bank website, major newspapers, billboards, SMS, email, branch staff and ATM display screens. We do our best to keep our customers informed of any major changes.