1. Borrowing history.
2. Overdrawn salary account.
3. Co-op Bank app loan arrears.
4. Any other Co-op loan in arrears.

The loan repayments will automatically be deducted from your salary account when they’re due. Loans taken between 1st and 10th fall due on 19th of the same month Loans taken between 11th and 31st fall due on 19th of the following (consecutive) month.

You can also initiate payment from;

1. Your salary account or any other Co-op Bank account that you have linked to your Co-op Bank app.
2. Your Mpesa number or someone else’s Mpesa number, through paybill 400200. Account number: your salary account.

How to repay your Co-op Bank app loan

1. Log into Co-op Bank app or by dialing *667#.
2. Select ‘LOANS’.
3. Select ‘PAY LOAN’.
4. Follow instructions.

1. Log into Co-op Bank app by dialing *667#.
2. Select ‘LOANS’.
3. Select ‘LOAN ENQUIRIES’.
4. Select ‘LOAN BALANCE’.
5. Follow instructions.

Check loan Balance on the App via: Eloans >> check balance

You can apply for the loan as many times as possible, but you can only qualify for Co-op Bank App loan at a time.

Yes. If you take a loan, which you opt to pay in 2 or 3 months, you can top up the loan after paying at least one installment. When you take a 1-month loan, you are allowed to access more amount which is within your limit before the loan falls due.

Yes.

You will notify the bank about your job situation and agree on how you intend to pay the loan.

You can load the coop pocket money card from anywhere, anytime through Mpesa, at Co-op Kwa Jirani Agent, or at the branch. You can also find more details on how to load the coop pocket money card on the back to school campaign page

1. Dial *667#  and call

2. Enter your Mcoopcash Pin ( 4digits)

3. Select Option 8. Withdraw cash

4. Select where to withdraw from – Agent or ATM

5. Select the beneficiary phone number

6. Select account to debit

7. Enter the amount and confirm

Follow this link for our branch contacts

One has to confirm with the branch that the ATM card is available, then go to the desired branch and fill in a debit card transfer form. Transferring from one branch to another is free of charge.

The bank does its best to ensure ATM cards are processed quickly. If there is any delay, the branch will alert the customer. However, teller services are still available even when a customer does not have their ATM card.