This is a digital loan facility advanced to qualifying agents through the Co-op Bank App.

Loan features:

You can apply for a minimum of Kes 10,000 and up to a maximum of Kes 200,000, depending on your account turnover and CRB score.

The Co-op Bank App Co-op Till Biashara Loan is a digital loan facility available to merchants who have operated a Co-op Bank business account linked to a Co-op Till for at least 6 months.

Loan features:

You can apply for a minimum of Kes 1,000 and up to a maximum of Kes 1,500,000, depending on your Co-op Till turnover performance and a positive CRB listing.

The Co-op Bank App Stock Finance Loan is a digital supply chain financing facility that enables customers to access credit through the Co-op Bank App to purchase inventory from approved Anchor partners, including manufacturers, wholesalers, and distributors. Loan limits are assigned based on the customer’s eligibility and are used specifically to finance stock purchases within the approved supply chain ecosystem.

Loan features:

You can apply for a minimum of Kes. 1,000 and up to a maximum of Kes. 500,000, subject to your purchase history with the approved Anchor, account performance and a positive CRB listing.

Co-op Bank App Salary Loan is available to those who receive their Salary through a Co-op Bank account. There is no need for your employer to have an MOU (prior agreement) with the Bank.

Loan features:

You can apply for up to 1.5 (& 2) times your net salary as received in your Co-op Bank account, from a minimum of Kes. 1,000 up to a maximum of Kes 500,000.

Co-op Bank App Business plus Loan is available to those who have been operating a Co-op Bank business account for a minimum of 6 months.

Loan features:

Depending on your turnover and CRB score, you can apply for a minimum of Kes. 100 up to a maximum of Kes. 1,500,000.

1. Dial *667# and reply with 1.
2. To accept terms and conditions, reply with 1.
3. Enter your National ID or passport number (whichever you used to register for Co-op Bank App).
4. Select your preferred option which is either 1. Reset PIN via Mpesa transaction.
5. If you select option 1. Reset PIN via Mpesa transaction, an Mpesa pop-up will appear requesting you to confirm a deposit of Kes 1.00 to your Co-op Bank app account by entering your Mpesa PIN. If you enter the wrong Mpesa PIN you will be required to repeat the process.
6. Once you enter the Mpesa PIN, you will receive an SMS with a 6-digit password. This password expires after 30 minutes, after which you will be required to repeat the process. If you do not receive the password, call our contact center on 0703 0270000.
7. Redial *667# and enter this 6-digit password.
8. You will be asked to enter and confirm your preferred new Co-op Bank App PIN.

In case you forget your Co-op Bank App PIN or wish to change it, you can re-set it by dialing *667#. All you need is:

1. Your National ID or Passport Number (the one you used to open your Co-op Bank accounts).
2. The Safaricom number you used to register for Co-op Bank App.

1. Dial *667#, access via Web, or download the Co-op Bank App from Google Play store or App Store.
2. Register for the Co-op Bank App free of charge using your National ID or valid Passport number.
3. Link your business account at any Co-op Bank branch.
4. Log in to Co-op Bank App and Apply!

Note: If you operate a corporate account, you will be required to visit your nearest Co-op Bank branch to nominate a borrowing agent who will apply on behalf of the company through the available digital channels.

1. Dial *667#, access via Web, or download the Co-op Bank App from Google Play store or App Store.
2. Register for the Co-op Bank App free of charge using your National ID or valid Passport number.
3. Link your business account at any Co-op Bank branch.
4. Register for a Co-op Till linked to your business account at any Co-op Bank branch.
5. Log in to Co-op Bank App and Apply!

Note: If you operate a corporate account, you will be required to visit your nearest Co-op Bank branch to nominate a borrowing agent who will apply on behalf of the company through the available digital channels.

1. Dial *667#, access via Web, or download the Co-op Bank App from Google Play store or App Store.
2. Register for the Co-op Bank App free of charge using your National ID or valid Passport number.
3. Link your business account at any Co-op Bank branch.
4. Contact your nearest branch or our Contact Centre to confirm the list of pre-approved Anchors. If the Anchor you purchase from is pre-approved, you can request to complete a Digital Stock Finance Onboarding Form. If your Anchor is not pre-approved, you may still request for a Stock Finance facility, which will be processed through the branch.
5. Register for a Co-op Till linked to your business account at any Co-op Bank branch.
6. Log in to Co-op Bank App and Apply!

1. Dial *667# download the Co-op Bank App on Google Play store or App Store
2. Register for Co-op Bank App free of charge, with your National ID or valid Passport.
3. Link your salary account at any Co-op Bank branch
4. Log into Co-op Bank App and Apply!

1. Access the mobile loans via *667#, Web, Co-op Bank App on Google Play store or App Store
2. Register for Co-op Bank App free of charge, with your National ID or valid Passport number
3. Link your business account at any Co-op Bank branch
4. Log into Co-op Bank App and Apply!

1. Dial *667#. Reply with 1 in case you have forgotten your PIN.
2. Replying with 1 to Accept Terms and Conditions.
3. Enter your National ID or Passport Number.
4. Select your preferred option which is either 1. Calling the Contact Center number 0703 027 000. 2. Reset Via Security Questions
5. When you select the option of Reset PIN via Security Questions, answer them
6. Enter your preferred 4-digit PIN.
7. Confirm your preferred PIN.