Executive Banking
Sustainability
Frequently asked questions
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- Can I access Co-op Bank App outside Kenya?
Yes. Through the Co-op Bank App which is internet-based.
- What if I lose my phone?
Your money is safe because your Co-op Bank App PIN protects your Co-op Bank App account. You are advised to immediately block and replace your SIM card with your mobile service provider. Once you obtain a replacement SIM card, provided you retain the same mobile number, you can continue accessing the service through *667#. To access the Co-op Bank App on a new phone, you will need to visit your nearest Co-op Bank branch to reset the device as a security measure to protect your account from fraud.
- What if I lose my phone?
Your money is safe because your Co-op Bank App PIN protects your Co-op Bank App account. You are advised to immediately block and replace your SIM card with your mobile service provider. Once you obtain a replacement SIM card, provided you retain the same mobile number, you can continue accessing the service through *667#. To access the Co-op Bank App on a new phone, you will need to visit your nearest Co-op Bank branch to reset the device as a security measure to protect your account from fraud.
- What if I lose my phone?
Your money is safe because your Co-op Bank App PIN protects your Co-op Bank App account. You are advised to immediately block and replace your SIM card with your mobile service provider. Once you obtain a replacement SIM card, provided you retain the same mobile number, you can continue accessing the service through *667#. To access the Co-op Bank App on a new phone, you will need to visit your nearest Co-op Bank branch to reset the device as a security measure to protect your account from fraud.
- What if I lose the network signal during a transaction?
Whenever you successfully complete a loan application you will receive a confirmation message that the loan application is successful and the amount has been deposited in your Co-op Bank App account. If you do not receive this message due to a lost signal, check your account and re-apply for the loan if it did not get processed.
- What if I lose network signal during a transaction?
Whenever you successfully complete a loan application you will receive a confirmation message that the loan application is successful and the amount has been deposited in your Co-op Bank App account. If you do not receive this message due to a lost signal, check your account and re-apply for the loan if it did not get processed.
- What if I lose my phone?
Your money is safe because your Co-op Bank App PIN protects your Co-op Bank App account. You are advised to block and replace your SIM card with your mobile phone service provider. With the new SIM card in place, and as long as you have maintained the same mobile number, you can continue to use your Co-op Bank App through *667#. To access through the app on your new phone, you will need to visit the nearest branch in order to re-set your new phone. This is a security measure the bank has put in place to protect you from fraud.
- What if I lose my phone?
Your money is safe because your Co-op Bank App PIN protects your Co-op Bank App account. You are advised to block and replace your SIM card with your mobile phone service provider. With the new SIM card in place, and as long as you have maintained the same mobile number, you can continue to use your Co-op Bank App through *667#. To access through the app on your new phone, you will need to visit the nearest branch in order to re-set your new phone. This is a security measure the bank has put in place to protect you from fraud.