FAQs | Co-operative Bank of Kenya

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Executive Banking

YEA

Sustainability

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Frequently asked questions

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How do I check my loan balance?: Log into Co-op Bank App or dial *667#.

Select ‘LOANS’.

Select ‘LOAN ENQUIRIES’.

Select ‘LOAN BALANCE’.

Follow instructions.
How to repay Business Plus Mobile Loans?: You can initiate loan repayment from any of your linked Co-op Bank accounts or MPESA via STK push through the Co-op Bank App.

Log into Co-op Bank App or by dialing *667#.

Select ‘LOANS’.

Select ‘PAY LOAN’.

Follow the instructions to repay your loan.
What happens if I stop receiving my salary or I lose my job and I have borrowed?: You will notify the bank about your job situation and agree on how you intend to pay the loan.
Can I access Co-op Bank outside Kenya?: Yes. Through the Co-op Bank App which is internet-based.
Can I access Co-op Bank outside Kenya?: Yes. Through the Co-op Bank App which is internet-based.
Can I access Co-op Bank outside Kenya?: Yes. Through the Co-op Bank App which is internet-based.
How do I check my loan balance?: Log into Co-op Bank App by dialing *667#.

Select ‘LOANS’.

Select ‘LOAN ENQUIRIES’.

Select ‘LOAN BALANCE’.

Follow instructions.
How do I check my loan balance?: Log into Co-op Bank App by dialing *667#.

Select ‘LOANS’.

Select ‘LOAN ENQUIRIES’.

Select ‘LOAN BALANCE’.

Follow instructions.

Check loan Balance on the App via: E-Loans >> check balance
What if I lose the network signal during a transaction?: If your loan application is successful, you will receive a confirmation message indicating that the loan has been processed and the funds deposited into your Co-op Bank account. If you lose network signal and do not receive the confirmation message, check your account to confirm whether the loan was credited. If the loan was not processed, you may reapply.
What if I lose the network signal during a transaction?: If your loan application is successful, you will receive a confirmation message indicating that the loan has been processed and the funds deposited into your Co-op Bank account. If you lose network signal and do not receive the confirmation message, check your account to confirm whether the loan was credited. If the loan was not processed, you may reapply.
What if I lose the network signal during a transaction?: If your loan application is successful, you will receive a confirmation message indicating that the loan has been processed and the funds deposited into your Co-op Bank account. If you lose network signal and do not receive the confirmation message, check your account to confirm whether the loan was credited. If the loan was not processed, you may reapply.
Can I access Co-op Bank outside Kenya?: Yes. Through the Co-op Bank App which is internet-based.