Executive Banking
Sustainability
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
- How can I retrieve my card’s pin if i forget or lose it?
One should either go to the branch at the self-service area for assistance or call our Contact Centre to have the PIN reset.
- After how long will my account be activated after meeting the requirements?
– An account is usually activated the same day a customer applies.
– Cards are issued instantly unless advised otherwise
– In case of any delays, the customer should contact their branch for more information- Do you offer salary advances? if so, what are the requirements?
– Yes, the bank gives salary advances.
– A salary advance is similar to a loan. One must present their pay slips, ID card, KRA PIN Certificate and a consent letter from their employer.- How can I check my Co-op bank account balance?
There are 3 ways in which you can check your Co-op bank account balance. They are:
By visiting a Co-op Kwa Jirani agent near you and asking them to inform you of your bank account balance.
By visiting the ATM and using your debit card to check your balance.
Balance enquiry through *667#
1. Dial *667# and call
2. Enter your Co-op Bank app Pin (4 digits)
3. Reply with Option 1. Account enquiry
4. Then select option 1. Balance
5. Select account to query. Your balance will be displayed.
- How to activate a dormant account
To activate your dormant account, visit any of our branches and carry your National ID and KRA pin
- Bank swift code and bank code
The swift code for Co-operative Bank is KCOOKENA. The Bank code is 11000
- How can I reach the Co-op bank diaspora banking team?
To engage our diaspora banking team, send an email to diasporabanking@co-opbank.co.ke
- How do I register for online banking?
Online banking will enable you to access your balance, statements and do fund transfers from the comfort of your home. To self-register, you should have a valid ATM card and a registered email address on your account. You may use this link to register https://retail-onlinebanking.co-opbank.co.ke/. Click on Personal Internet Banking then click on register and follow the prompts.
You can also register for the online banking service at any of our branches
- Have you forgotten your online banking username or password?
To reset your password, click on forgot password
To reset your username, click on forgot username- How do I unlock my online banking user?
– Click on self-service
– Click on unlock user
– Enter your identity details
– Answer your security questions
- How do I download my full account statement using the Co-op Bank app 5.0?
– Log into your Co-op Bank App with your M-PIN or Username.
– Select the three dots on the top right corner of the account you wish to download a statement.
– Select statement.
– Enter the statement period you wish then click View.
– Select download.
– Select allow to save the statement in PDF format in your phone’s document folder.
- How much does it cost to RE-SET my PIN?
There is no charge for using this service.
HOW TO RE-SET YOUR CO-OP BANK APP PIN