Frequently asked questions

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DO YOU OFFER SALARY ADVANCES? IF SO, WHAT ARE THE REQUIREMENTS?

– Yes, the bank gives salary advances.
– A salary advance is similar to a loan. One must present their pay slips, ID card, KRA PIN Certificate and a consent letter from their employer.

HOW CAN I CHECK MY CO-OP BANK ACCOUNT BALANCE

There are 3 ways in which you can check your Co-op bank account balance. They are:

 

By visiting a Co-op Kwa Jirani agent near you and asking them to inform you of your bank account balance.

 

By visiting the ATM and using your debit card to check your balance.

 

Balance enquiry through *667#

1. Dial *667#  and call

2. Enter your Mcoopcash Pin (4 digits)

3. Reply with Option 1. Account enquiry

4. Then select option 1. Balance

5. Select account to query. Your balance will be displayed.

How to Withdraw Money from Coop bank to Mpesa

Send Money from Account to Mpesa/Airtel Money

1. Dial *667#  and call

2. Enter your Mcoopcash Pin ( 4digits)

3. Select option 2. Send money

4. Select Option 1. To mobile money

5. Choose the service provider

6. Select the number to send to (either own or others)

7. Select account to debit

8. Enter amount and confirm.

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