Frequently asked questions

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HOW DO I UNLOCK MY ONLINE BANKING USER?

– Click on self-service

– Click on unlock user

– Enter your identity details

– Answer your security questions

HOW DO I DOWNLOAD MY FULL ACCOUNT STATEMENT USING THE MCOOPCASH APP 5.0?

– Log into your MCo-opcash App with your M-PIN or Username.

– Select the three dots on the top right corner of the account you wish to download a statement.

– Select statement.

– Enter the statement period you wish then click View.

– Select download.

– Select allow to save the statement in PDF format in your phone’s document folder.

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