E-Citizen
Sustainability
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
- HOW DO I UNLOCK MY ONLINE BANKING USER?
– Click on self-service
– Click on unlock user
– Enter your identity details
– Answer your security questions
- HOW DO I DOWNLOAD MY FULL ACCOUNT STATEMENT USING THE MCOOPCASH APP 5.0?
– Log into your MCo-opcash App with your M-PIN or Username.
– Select the three dots on the top right corner of the account you wish to download a statement.
– Select statement.
– Enter the statement period you wish then click View.
– Select download.
– Select allow to save the statement in PDF format in your phone’s document folder.