Frequently asked questions

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How do I load the Coop Pocket Money Card

You can load the coop pocket money card from anywhere, anytime through Mpesa, at Co-op Kwa Jirani Agent, or at the branch. You can also find more details on how to load the coop pocket money card on the back to school campaign page

HOW DO I DOWNLOAD MY FULL ACCOUNT STATEMENT USING THE MCOOPCASH APP 5.0?

– Log into your MCo-opcash App with your M-PIN or Username.

– Select the three dots on the top right corner of the account you wish to download a statement.

– Select statement.

– Enter the statement period you wish then click View.

– Select download.

– Select allow to save the statement in PDF format in your phone’s document folder.

HOW DO I UNLOCK MY ONLINE BANKING USER?

– Click on self-service

– Click on unlock user

– Enter your identity details

– Answer your security questions

HAVE YOU FORGOTTEN YOUR ONLINE BANKING USERNAME OR PASSWORD?

To reset your password, click on forgot password
To reset your username, click on forgot username

HOW DO I REGISTER FOR ONLINE BANKING?

Online banking will enable you to access your balance, statements and do fund transfers from the comfort of your home. To self-register, you should have a valid ATM card and a registered email address on your account.  You may use this link to register https://retail-onlinebanking.co-opbank.co.ke/. Click on Personal Internet Banking then click on register and follow the prompts.

You can also register for the online banking service at any of our branches

HOW CAN I REACH THE CO-OP BANK DIASPORA BANKING TEAM?

To engage our diaspora banking team, send an email to diasporabanking@co-opbank.co.ke

HOW CAN I DEPOSIT MONEY FROM MPESA TO A CO-OPERATIVE BANK ACCOUNT?

You may use the below steps to transfer funds from your Mpesa to a Co-op account:

– Go to Mpesa Menu

– Select Lipa na Mpesa

– Select Pay Bill

– Input the Business number as 400200

– Input the account number: Type (do not copy and paste) the 14 digits of your account number begin with 011*****

– Input the amount you are transferring

– Input your Mpesa PIN

– Confirm and send

A successful transaction will be confirmed by SMS from Mpesa and Co-op bank

BANK SWIFT CODE AND BANK CODE

The swift code for Co-operative Bank is KCOOKENA.  The Bank code is 11000

HOW TO ACTIVATE A DORMANT ACCOUNT

To activate your dormant account, visit any of our branches and carry your National ID and KRA pin

HOW TO BUY MPESA FLOAT

1. Dial *667#  and call

2. Enter your Mcoopcash Pin (4 digits)

3. Select Option

4. Buy Mpesa Float

5. Enter the agent number

6. Enter the store number.

7. Select account to debit

8. Enter amount and confirm.

SEND MONEY FROM ACCOUNT TO MPESA/AIRTEL MONEY

1. Dial *667#  and call

2. Enter your Mcoopcash Pin ( 4digits)

3. Select option 2. Send money

4. Select Option 1. To mobile money

5. Choose the service provider

6. Select the number to send to (either own or others)

7. Select account to debit

8. Enter amount and confirm.

HOW TO WITHDRAW CASH (CARDLESS WITHDRAWAL)

1. Dial *667#  and call

2. Enter your Mcoopcash Pin ( 4digits)

3. Select Option 8. Withdraw cash

4. Select where to withdraw from – Agent or ATM

5. Select the beneficiary phone number

6. Select account to debit

7. Enter the amount and confirm

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