There is no charge for using this service.

HOW TO RE-SET YOUR CO-OP BANK APP PIN

In case you forget your Co-op Bank App PIN or wish to change it, you can re-set it by dialling *667#. All you need is:

1. Your National ID or Passport Number (the one you used to open your Co-opBank accounts).
2. The Safaricom number you used to register Co-op Bank App.