At Co-operative Bank of Kenya, we are driving innovation through digital transformation, intelligent automation, advanced analytics, and customer-focused solutions. As one of Kenya’s leading financial institutions, we are committed to leveraging technology and data to improve customer experience, operational efficiency, and enterprise decision-making.

To support our expanding AI and transformation agenda, we are seeking a highly analytical, collaborative, and forward-thinking professional to join our Digital Products & Innovation Factory team as an Enterprise Business Analyst – AI Enablement.

Reporting to the Head – Digital Products and Innovation Factory, the role holder will drive AI initiatives from problem definition through requirements analysis, business case development, implementation support, and benefits realization. The role holder will work closely with business, product, architecture, engineering, data, governance, security, operations, and delivery teams to ensure AI initiatives solve meaningful business problems, improve operational outcomes, and support the Bank’s strategic transformation agenda.

This is an exciting opportunity to help shape enterprise AI initiatives by translating business opportunities into practical, measurable, and scalable solutions that deliver real business value.

The Role

Specifically, the successful jobholder will be required to:

• Identify and translate AI and digital transformation opportunities into clear business requirements, use cases, process improvements, and measurable business outcomes.
• Conduct business case development, feasibility assessments, impact analysis, benefits tracking, and value realization activities for AI and transformation initiatives.
• Collaborate with cross-functional teams to support AI solution design, testing, implementation, rollout, and adoption across the business.
• Drive continuous improvement, stakeholder alignment, change management, and operational readiness for AI-enabled solutions.
• Ensure all initiatives comply with governance, risk, audit, regulatory, and operational control requirements through proper documentation, traceability, and risk management.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Business, Information Technology, Information Systems, Statistics, Economics, Engineering, or a related field.
• A Master’s degree or Professional certification in Business Analysis, Agile Delivery, Product Ownership, Process Improvement, or Project Management will be an added advantage.
• Exposure or training in AI, analytics, automation, process redesign, or data governance will be an added advantage.
• A minimum of 5 years’ relevant experience in Business Analysis, Process Improvement, Transformation, Digital Delivery, Product Delivery, or Analytics-Enabled Change within a complex organization.
• Strong capability in requirements elicitation, process analysis, business case development, stakeholder engagement, and benefits tracking.
• Experience working across business, technology, operations, data, governance, compliance, and risk teams.
• Strong analytical, facilitation, communication, and documentation skills with the ability to simplify complex concepts into practical business language.
• A good understanding of digital delivery, systems integration, customer journeys, operational processes, and data-driven solution design.

How to Apply

If you are passionate about solving business problems through innovation, data, and intelligent technologies, we invite you to join us on this transformation journey. Please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number EBAAI/IID/2026 by 22nd May 2026.

We are an equal opportunity employer.