1. By initiating a money transfer, the customer confirms all information provided is true and accurate. The Bank shall not be liable for delays or failed transactions caused by incorrect details, system outages, or regulatory restrictions in the destination country.
2. For cash collection, the recipient must present a valid photo ID matching the beneficiary name and provide the correct transaction reference number. Payments will only be made to the named beneficiary.
3. Receive transactions are paid in Kenyan Shillings (KES), with the rate and amount fixed at the time of sending. Send transactions use the prevailing rate, confirmed with the customer before processing.
4. Amendments or cancellations are allowed before payout upon submission of a completed Amend/Refund Request Form (MTCR 1a) available at any of our branches, along with the original transaction receipt and valid ID. Requests may include refunds, beneficiary name changes, or modification of destination or currency.
5. All transactions are subject to local and international AML/CTF regulations. The Bank reserves the right to hold or reject any transaction without notice for regulatory compliance.
6. In the event of any errors or discrepancies in the transfer amount, recipient details, or unintended transfers, the Customer shall notify the Bank in writing within seven (7) days of the transaction. The Bank shall investigate the reported error and communicate the outcome within fourteen (14) days.

I/We confirm having understood that my/our personal information provided in this application form shall be processed in accordance with the provisions of the Data Protection Act, 2019, and where applicable, the General Data Protection Regulation (EU) 2016/679 or any other relevant laws as may be amended from time to time.

I/We also confirm having read and understood the Terms & Conditions for Money Transfer Services provided on the reverse side of this form or available online at https://www.co-opbank.co.ke/money-transfer/