Frequently asked questions
- How do I withdraw cash at the ATM?
-
- Log into Co-op Bank app or dialing *667#.
- Select WITHDRAW CASH.
- Select ATM.
- Follow the instructions.
- Receive SMS with a 6-digit SECRET CODE. (valid for only 2 hours).
- On the ATM screen, click Co-op Bank App WITHDRAWAL.
- Enter your Co-op Bank app number, the Amount, and the Secret Code to complete the withdrawal.
- Withdrawal at the ATM costs Kes 30 for any amount up to Kes 40,000. You can withdraw up to Kes 40,000 per transaction up to a maximum of Kes 200,000 per day.
Executive Banking
Sustainability