Executive Banking
Sustainability
E-Citizen
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
- How can I get a personal loan?
– Minimum requirements include:
– Identity card (both original and copy)
– PIN Certificate (both original and copy)
– Salary pay slips for the last 3 month- What are the requirements for opening a current account?
– Identity card (both original and copy)
– Minimum opening balance of Ksh 5,000 for individuals- How do I open a personal account with Co-op bank?
To open a current bank account in Kenya at Cooperative bank, you would need to visit a Coop-bank branch near you with the following:
-An identity card or passport (both original and copy)
– Minimum opening balance where applicable- How can I retrieve my card’s pin if i forget or lose it?
One should either go to the branch at the self-service area for assistance or call our Contact Centre to have the PIN reset.
- After how long will my account be activated after meeting the requirements?
– An account is usually activated the same day a customer applies.
– Cards are issued instantly unless advised otherwise
– In case of any delays, the customer should contact their branch for more information- Do you offer salary advances? if so, what are the requirements?
– Yes, the bank gives salary advances.
– A salary advance is similar to a loan. One must present their pay slips, ID card, KRA PIN Certificate and a consent letter from their employer.- How can I check my Co-op bank account balance?
There are 3 ways in which you can check your Co-op bank account balance. They are:
By visiting a Co-op Kwa Jirani agent near you and asking them to inform you of your bank account balance.
By visiting the ATM and using your debit card to check your balance.
Balance enquiry through *667#
1. Dial *667# and call
2. Enter your Co-op Bank app Pin (4 digits)
3. Reply with Option 1. Account enquiry
4. Then select option 1. Balance
5. Select account to query. Your balance will be displayed.
- How to Withdraw Money from Coop bank to Mpesa
Send Money from Account to Mpesa/Airtel Money
1. Dial *667# and call
2. Enter your Mcoopcash Pin ( 4digits)
3. Select option 2. Send money
4. Select Option 1. To mobile money
5. Choose the service provider
6. Select the number to send to (either own or others)
7. Select account to debit
8. Enter amount and confirm.
- How to activate a dormant account
To activate your dormant account, visit any of our branches and carry your National ID and KRA pin
- Bank swift code and bank code
The swift code for Co-operative Bank is KCOOKENA. The Bank code is 11000
- How can I deposit money from m-pesa to Co-operative bank account?
You may use the below steps to transfer funds from your Mpesa to a Co-op account:
– Go to Mpesa Menu
– Select Lipa na Mpesa
– Select Pay Bill
– Input the Business number as 400200
– Input the account number: Type (do not copy and paste) the 14 digits of your account number begin with 011*****
– Input the amount you are transferring
– Input your Mpesa PIN
– Confirm and send
A successful transaction will be confirmed by SMS from Mpesa and Co-op bank
- How can I reach the Co-op bank diaspora banking team?
To engage our diaspora banking team, send an email to diasporabanking@co-opbank.co.ke