1. Log into Co-op Bank App or through *667#.
2. Select Send Cash by Code.
3. Select ATM.
4. Enter the phone number of the Beneficiary.
5. Follow the instructions
6. The beneficiary receives an SMS with the Six Digit Secret Code to use at the ATM.

You can load the coop pocket money card from anywhere, anytime through Mpesa, at Co-op Kwa Jirani Agent, or at the branch. You can also find more details on how to load the coop pocket money card on the back to school campaign page

Co-op Bank App is a mobile banking service which enables you to access a variety of banking, money transfer and payment services.

All you need is an ID card and a registered mobile phone number; it doesn’t matter which mobile phone network you are on. You may register for the service by dialing *667# on your mobile phone or download the app from the Play Store or App Store. Follow the menu and receive an SMS confirming registration.

For pin registration, you can also reach out to us by calling 0703 027 000, 020 277 6000

Follow the below steps to reset your Co-op Bank app PIN
1. Dial *667# where you are supposed to enter PIN put 1
2. Accept the terms and conditions
3. Enter your National ID No.
4. Select to reset PIN by answering security questions
5. Answer security questions
6. Set a new PIN and confirm

In case of any challenges in resetting the PIN, please visit the nearest branch with your National ID

1. Dial *667#  and call

2. Enter your Mcoopcash Pin (4 digits)

3. Select Option

4. Buy Mpesa Float

5. Enter the agent number

6. Enter the store number.

7. Select account to debit

8. Enter amount and confirm.

1. Dial *667#  and call

2. Enter your Mcoopcash Pin ( 4digits)

3. Select option 2. Send money

4. Select Option 1. To mobile money

5. Choose the service provider

6. Select the number to send to (either own or others)

7. Select account to debit

8. Enter amount and confirm.

1. Dial *667#  and call

2. Enter your Mcoopcash Pin ( 4digits)

3. Select Option 8. Withdraw cash

4. Select where to withdraw from – Agent or ATM

5. Select the beneficiary phone number

6. Select account to debit

7. Enter the amount and confirm

1. Dial *667#  and call

2. Enter your Mcoopcash Pin (4 digits)

3. Reply with Option 1. Account enquiry

4. Then select option 1. Balance

5. Select account to query.

Your balance will be displayed.

Reach out to us through our Contact Centre on 0703 027 000, 020 277 6000 immediately and our agents will assist in reversing the transaction before the money is withdrawn.

You can access the service by downloading the Co-op Bank App from the App Store or Google Play Store

If for any reason you find that your Co-op Bank app account is blocked, reach out to us through our Contact Centre by calling 0703 027 000, 020 277 6000 to receive assistance on unblocking it.

Follow this link for our branch contacts