Your salary can be received in any Co-op Bank account except the pure savings (Hekima) account.

You can apply for the loan after receiving at least 1 salary credit.

You can visit the nearest Co-op Bank branch, call customer service on 020 2776000 / 0736 690101 / 0703 027000 or email customerservice@co-opbank.co.ke.

1. Borrowing history.
2. Overdrawn salary account.
3. Co-op Bank app loan arrears.
4. Any other Co-op loan in arrears.

The loan repayments will automatically be deducted from your salary account when they’re due. Loans taken between 1st and 10th fall due on 19th of the same month Loans taken between 11th and 31st fall due on 19th of the following (consecutive) month.

You can also initiate payment from;

1. Your salary account or any other Co-op Bank account that you have linked to your Co-op Bank app.
2. Your Mpesa number or someone else’s Mpesa number, through paybill 400200. Account number: your salary account.

How to repay your Co-op Bank app loan

1. Log into Co-op Bank app or by dialing *667#.
2. Select ‘LOANS’.
3. Select ‘PAY LOAN’.
4. Follow instructions.

1. Log into Co-op Bank app by dialing *667#.
2. Select ‘LOANS’.
3. Select ‘LOAN ENQUIRIES’.
4. Select ‘LOAN BALANCE’.
5. Follow instructions.

Check loan Balance on the App via: Eloans >> check balance

You can apply for the loan as many times as possible, but you can only qualify for Co-op Bank App loan at a time.

You can register more than one Co-op Bank app account, but you can only take one Co-op Bank app loan at a time.

Yes. If you take a loan, which you opt to pay in 2 or 3 months, you can top up the loan after paying at least one installment. When you take a 1-month loan, you are allowed to access more amount which is within your limit before the loan falls due.

Yes. Through the Co-op Bank app which is internet-based.

Whenever you successfully complete a loan application you will receive a confirmation message that the loan application is successful and the amount has been deposited in your Co-op Bank app account. If you do not receive this message due to a lost signal, check your account and re-apply for the loan if it did not get processed.

Your money is safe because your Co-op Bank app PIN protects your Co-op Bank app account. You are advised to block and replace your SIM card with your mobile phone service provider. With the new SIM card in place, and as long as you have maintained the same mobile number, you can continue to use your Co-op Bank app through *667#. To access through the app on your new phone, you will need to visit the nearest branch in order to re-set your new phone. This is a security measure the bank has put in place to protect you from fraud.