Executive Banking
Sustainability
E-Citizen
Frequently asked questions
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- How to activate a dormant account
To activate your dormant account, visit any of our branches and carry your National ID and KRA pin
- Bank swift code and bank code
The swift code for Co-operative Bank is KCOOKENA. The Bank code is 11000
- How can I deposit money from m-pesa to Co-operative bank account?
You may use the below steps to transfer funds from your Mpesa to a Co-op account:
– Go to Mpesa Menu
– Select Lipa na Mpesa
– Select Pay Bill
– Input the Business number as 400200
– Input the account number: Type (do not copy and paste) the 14 digits of your account number begin with 011*****
– Input the amount you are transferring
– Input your Mpesa PIN
– Confirm and send
A successful transaction will be confirmed by SMS from Mpesa and Co-op bank
- How can I reach the Co-op bank diaspora banking team?
To engage our diaspora banking team, send an email to diasporabanking@co-opbank.co.ke
- How do I register for online banking?
Online banking will enable you to access your balance, statements and do fund transfers from the comfort of your home. To self-register, you should have a valid ATM card and a registered email address on your account. You may use this link to register https://retail-onlinebanking.co-opbank.co.ke/. Click on Personal Internet Banking then click on register and follow the prompts.
You can also register for the online banking service at any of our branches
- Have you forgotten your online banking username or password?
To reset your password, click on forgot password
To reset your username, click on forgot username- How do I unlock my online banking user?
– Click on self-service
– Click on unlock user
– Enter your identity details
– Answer your security questions
- How do I download my full account statement using the MCo-opcash app 5.0?
– Log into your MCo-opcash App with your M-PIN or Username.
– Select the three dots on the top right corner of the account you wish to download a statement.
– Select statement.
– Enter the statement period you wish then click View.
– Select download.
– Select allow to save the statement in PDF format in your phone’s document folder.