Executive Banking
Sustainability
E-Citizen
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
- What should I do if I send money to the wrong number?
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Reach out to us through our Contact Centre on 0703 027 000, 020 277 6000 immediately and our agents will assist in reversing the transaction before the money is withdrawn.
- What should I do when *667# is not working?
You can access the service by downloading the MCo-op Cash App from the App Store or Google Play Store
- What should I do if my MCo-op cash account is blocked?
If for any reason you find that your MCo-op Cash account is blocked, reach out to us through our Contact Centre by calling 0703 027 000, 020 277 6000 to receive assistance on unblocking it.
- How can I contact my nearest branch?
Follow this link for our branch contacts
- Can I transfer an atm card from one branch to another? if so, are there any charges?
One has to confirm with the branch that the ATM card is available, then go to the desired branch and fill in a debit card transfer form. Transferring from one branch to another is free of charge.
- Should I expect a delay in processing my atm card?
The bank does its best to ensure ATM cards are processed quickly. If there is any delay, the branch will alert the customer. However, teller services are still available even when a customer does not have their ATM card.
- How can I withdraw or deposit money?
– A Co-op Kwa Jirani agent near you
– From the ATM using your debit card
– Through your MCo-op Cash app
– Mobile access through dialing *667#- How can I check my account balance?
– A Co-op Kwa Jirani agent near you
– From the ATM using your debit card
– Through your MCo-op Cash app
– Mobile access through dialing *667#- Through what channels do you inform customers about new developments at the bank?
We utilize a variety of communication channels to speak to our customers, such as Facebook, Twitter, Co-op Bank website, major newspapers, billboards, SMS, email, branch staff and ATM display screens. We do our best to keep our customers informed of any major changes.
- What’s the maximum amount of money I can withdraw daily from the atm?
The maximum amount one can withdraw daily is Ksh 40,000 but it depends on the account limit the customer has chosen.
- How do I transfer money from my co-op bank account to m-pesa?
– Money can be transferred from all Co-op Bank accounts (except Hekima) to M-Pesa by first registering on Mobile Banking by dialing *667# and following the process.
– Another option is downloading the MCo-op Cash App on your phone and following the process.- Is the bank open on weekends?
– Yes, all branches are open on Saturday from 8.30am to noon.
– Majority of our branches open at 8:30am and close at 4:00pm on weekdays. However, these branches open at extended hours