1. Dial *667# and reply with 1.
2. To accept terms and conditions, reply with 1.
3. Enter your National ID or passport number (whichever you used to register for Co-op Bank App).
4. Select your preferred option which is either 1. Reset PIN via Mpesa transaction.
5. If you select option 1. Reset PIN via Mpesa transaction, an Mpesa pop-up will appear requesting you to confirm a deposit of Kes 1.00 to your Co-op Bank App account by entering your Mpesa PIN. If you enter the wrong Mpesa PIN you will be required to repeat the process.
6. Once you enter the Mpesa PIN, you will receive an SMS with a 6-digit password. This password expires after 30 minutes, after which you will be required to repeat the process. If you do not receive the password, call our contact center on 0703 0270000.
7. Redial *667# and enter this 6-digit password.
8. You will be asked to enter and confirm your preferred new Co-op Bank App PIN.

No. the service is currently only available through *667#.

Yes.

You will notify the bank about your job situation and agree on how you intend to pay the loan.

1. Log into Co-op Bank app or dialing *667#.
2. Select WITHDRAW CASH.
3. Select ATM.
4. Follow the instructions.
5. Receive SMS with a 6-digit SECRET CODE. (valid for only 2 hours).
6. On the ATM screen, click Co-op Bank App WITHDRAWAL.
7. Enter your Co-op Bank app number, the Amount, and the Secret Code to complete the withdrawal.
8. Withdrawal at the ATM costs Kes 30 for any amount up to Kes 40,000. You can withdraw up to Kes 40,000 per transaction up to a maximum of Kes 200,000 per day.

1. Log into Co-op Bank App or through *667#.
2. Select Send Cash by Code.
3. Select ATM.
4. Enter the phone number of the Beneficiary.
5. Follow the instructions
6. The beneficiary receives an SMS with the Six Digit Secret Code to use at the ATM.

You can load the coop pocket money card from anywhere, anytime through Mpesa, at Co-op Kwa Jirani Agent, or at the branch. You can also find more details on how to load the coop pocket money card on the back to school campaign page

Co-op Bank App is a mobile banking service which enables you to access a variety of banking, money transfer and payment services.

All you need is an ID card and a registered mobile phone number; it doesn’t matter which mobile phone network you are on. You may register for the service by dialing *667# on your mobile phone or download the app from the Play Store or App Store. Follow the menu and receive an SMS confirming registration.

For pin registration, you can also reach out to us by calling 0703 027 000, 020 277 6000

Follow the below steps to reset your Co-op Bank app PIN
1. Dial *667# where you are supposed to enter PIN put 1
2. Accept the terms and conditions
3. Enter your National ID No.
4. Select to reset PIN by answering security questions
5. Answer security questions
6. Set a new PIN and confirm

In case of any challenges in resetting the PIN, please visit the nearest branch with your National ID

1. Dial *667#  and call

2. Enter your Mcoopcash Pin (4 digits)

3. Select Option

4. Buy Mpesa Float

5. Enter the agent number

6. Enter the store number.

7. Select account to debit

8. Enter amount and confirm.

1. Dial *667#  and call

2. Enter your Mcoopcash Pin ( 4digits)

3. Select option 2. Send money

4. Select Option 1. To mobile money

5. Choose the service provider

6. Select the number to send to (either own or others)

7. Select account to debit

8. Enter amount and confirm.

1. Dial *667#  and call

2. Enter your Mcoopcash Pin ( 4digits)

3. Select Option 8. Withdraw cash

4. Select where to withdraw from – Agent or ATM

5. Select the beneficiary phone number

6. Select account to debit

7. Enter the amount and confirm