Frequently asked questions

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Can I top up my loan?

No. You will first need to clear your existing loan before applying for another loan.

How to maintain and grow your loan limit

  • Maintain consistent or increasing transaction volumes.
  • Repay your loan on or before the due date.
Can I top up my loan?

Yes. Whether you selected a 7-day, 14-day or 30-day loan, you may access additional amounts within your approved limit before due date.

How to maintain and grow your loan limit

  • Maintain consistent or increasing Co-op Till transaction volumes.
  • Repay your loan on or before the due date.
Can I refinance my loan?

Yes. You can access refinance loan once you have paid at least 50% (half) of the initial loan applied if the initial loan applied is between 1 and 6 months.

How to maintain and grow loan limit

  • Borrowing and repaying loans on schedule.
  • Sign up for Co-op Till to receive payments. This enhances your score and increases your Business Plus loan limit.
Can I top up my loan?

No. Once an invoice has been financed, you will first be required to repay the initial loan in full before applying for another loan.

How to maintain and grow your loan limit

  • Maintain consistent or increasing transaction volumes in your Co-op Bank account and Co-op Till.
  • Gradually and sustainably grow your purchases with the Anchor.
  • Repay your loan on or before the due date.
What is the repayment period?

You can choose to repay the loan in 1 month, 2 months or 3 months. The total cost of the loan will vary depending on the loan term you choose to repay your loan i.e. in 1 month, 2 months or 3 months.

I am entering my correct ID or Passport number but I am still getting the error ‘’Invalid National ID Number or Passport number’’ What should I do?

Kindly visit your nearest branch to confirm that your ID or Passport number is properly captured.

How many times can I apply for the loan?

You can apply for the loan as many times as possible, but you can only qualify for one Co-op Bank App loan at a time.

How many times can I apply for the loan?

You can apply for the loan as many times as possible, but you can only qualify for one Co-op Bank App loan at a time.

Why take a mobile loan for your business?
  • Flexible and affordable repayments of up to 6 months.
  • Loan limits up to Kes 1.5M.
  • Top ups and refinance on running loans available to cater for school fees and back to school shopping.
How many times can I apply for the loan?

You can apply for the loan as many times as possible, but you can only qualify for one Co-op Bank App loan at a time.

Can I top up my loan?

Yes. Whether you selected a 1-month, 2-month, or 3-month loan, you may access additional amounts within your approved limit before the first installment falls due.

Is there a limit to the number of times I can reset my Co-op Bank App PIN?

No. There is no limit on the number of times you can reset your Co-op Bank App pin.

I am getting the message ‘’Invalid National ID or Passport’’ when I enter my ID number or Passport Number.

Kindly enter the national ID number or Passport number that you used when opening the Co-op Bank App account.

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