Frequently asked questions
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- Can I apply for a Co-op Bank App Co-op Kwa Jirani Float Loan if I have another loan with Co-op Bank, e.g. Personal Loan?
Yes. You can apply for the loan via the Co-op Bank App even if you have another loan with Co-op Bank.
- Can I apply for a Co-op Bank App Stock Finance Loan if I have another loan with Co-op Bank, e.g. Personal Loan?
Yes. You can apply for the loan via the Co-op Bank App even if you have another loan with Co-op Bank.
- Can I apply for a Co-op Bank App Co-op Till Loan if I have another loan with Co-op Bank, e.g. Personal Loan?
Yes. You can apply for a Co-op Till Biashara Loan via the Co-op Bank App even if you have another loan with Co-op Bank.
- How many times can I apply for the loan?
You can apply for the loan as many times as possible, but you can only qualify for one Co-op Bank App loan at a time.
- Can I refinance my loan?
Yes. If you have an existing 2-month or 3-month loan, you may refinance it provided you have paid the first installment and your available limit is sufficient to clear the outstanding balance and applicable charges, leaving you with at least Kes. 1,000.
- How can I access my Kes.1 deposited to my Co-op Bank App Account?
Dial *667# to access the main Co-op Bank app menu and explore the available options of utilizing the money.
- Can I apply for the loan immediately I register for Co-op Bank App?
You can only apply for the loan after operating your Co-op Bank account for at least 6 months.
- Can I apply for the loan immediately I register for Co-op Bank App?
Yes. You can apply for the loan provided the Anchor you purchase from is pre-approved and you have been assigned a Stock Financing limit on the Co-op Bank App.
- Can I apply for the loan immediately I register for Co-op Bank App?
You can only apply for the loan after operating your Co-op Till for at least 6 months.
- Can I apply for an Co-op Bank App Business loan if I have another loan with Co-op Bank, e.g. Personal Loan?
Yes.
- How many times can I apply for the loan?
You can apply for the loan as many times as possible, but you can only qualify for one Co-op Bank App loan at a time.
- What if I Input the wrong M-Pesa PIN?
You will receive an SMS stating that you entered the wrong PIN and you will therefore be required to try the process again.
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