FAQs | Co-operative Bank of Kenya

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Executive Banking

YEA

Sustainability

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Frequently asked questions

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If I have more than one registered mobile number, can I register for more than one Co-op Bank App account and apply for several loans?: You can register more than one Co-op Bank App account, but you can only take one Co-op Bank App loan at a time.
If I have more than one registered mobile number, can I register for more than one Co-op Bank App account and apply for several loans?: You can register more than one Co-op Bank App account, but you can only take one Co-op Bank App loan at a time.
If I have more than one registered mobile number, can I register for more than one Co-op Bank App account and apply for several loans?: You can register more than one Co-op Bank App account, but you can only take one Co-op Bank App loan at a time.
Can I apply for the loan immediately I register for Co-op Bank App?: You can only apply for the loan after operating your Co-op Bank business account for at least 6 months.
Can I apply for Co-op Bank App Salary Loan if I have another loan with Co-op Bank, e.g. Personal Loan?: Yes, you can apply for Co-op Bank App loan if you have another loan with Co-op Bank.
In circumstances where I am unable to reset through the M-Pesa Transaction, how else will I be assisted?: You can still call the Contact Centre via 0703027000 or visit your nearest Co-op Bank Branch for assistance.
What if I don’t repay the loan in 30 days?: You will be listed with CRB.
What if I don’t repay the loan in 30 days?: You will be listed with CRB.
What if I don’t repay the loan in 30 days?: You will be listed with CRB.
What if I don’t repay the loan in 30 days?: You will be listed with CRB.
If I have more than one registered mobile number, can I register for more than one Co-op Bank App account and apply for several loans?: You can register more than one Co-op Bank App account, but you can only take one Co-op Bank loan at a time.
What if I do not have money in my M-Pesa?: The validation process and consequent change of PIN cannot be completed. You will need to have at least Kes. 1/- in your M-Pesa account before beginning the reset process.