FAQs | Co-operative Bank of Kenya

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Executive Banking

YEA

Sustainability

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Frequently asked questions

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If I default on the loan, will the bank access money in my other Co-op Bank accounts?: Yes. The loan may be deducted from any of your Co-op bank accounts.
If I default on the loan, will the bank access money in my other Co-op Bank accounts?: Yes. The loan may be deducted from any of your Co-op bank accounts.
If I default on the loan, will the bank access money in my other Co-op Bank accounts?: Yes. The loan may be deducted from any of your Co-op bank accounts.
If I default on the loan, will the bank access money in my other Co-op Bank accounts?: Yes. The loan may be deducted from any of your Co-op bank accounts.
If I default on the loan, will the bank access money in my other Co-op Bank accounts?: Yes. The loan may be deducted from any of your Co-op bank accounts.
What if I do not remember my M-Pesa PIN?: You will not be able to successfully do a PIN reset unless you have the correct M-Pesa PIN. However, you can still call the Contact Centre via 0703027000 or visit your nearest Co-op Bank Branch for assistance.
What if my loan application is declined?: You can visit the nearest Co-op Bank branch, call customer service on 020 2776000 / 0736 690101 / 0703 027000 or email customerservice@co-opbank.co.ke.
What if my loan application is declined?: You can visit the nearest Co-op Bank branch, call customer service on 020 2776000 / 0736 690101 / 0703 027000 or email customerservice@co-opbank.co.ke.
What if my loan application is declined?: You can visit the nearest Co-op Bank branch, call customer service on 020 2776000 / 0736 690101 / 0703 027000 or email customerservice@co-opbank.co.ke.
If I have more than one registered mobile number, can I register for more than one Co-op Bank App account and apply for several loans?: You can register more than one Co-op Bank App account, but you can only take one Co-op Bank app loan at a time.
What if my loan application is declined?: You can visit the nearest Co-op Bank branch, call customer service on 020 2776000 / 0736 690101 / 0703 027000 or email customerservice@co-opbank.co.ke.
What should I do if my M-pesa PIN is compromised? Can I prevent someone else from resetting my pin?: If your M-pesa pin is compromised, and to prevent someone else from resetting your pin, urgently call our contact center for your account to be blocked to prevent someone else from resetting your pin.